1. Introduction

Welcome to Pace Padel Club (“we”, “our”, “us”).

We are committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, and protect your personal information when you interact with us — including when you visit our facilities, contact us, or make bookings through our online booking partner, Padel Mates.

By using our services, you agree to the practices described in this Privacy Policy.

2. Who We Are

Pace Padel Club operates as a padel sports and leisure facility offering court bookings, memberships, coaching, and events.

Data Controller: Pace Padel Club
Address: Beech Ave, Taverham, Norwich NR8 6HP
Email: info@pacepadel.co.uk

If you have any questions about this Privacy Policy or how your data is handled, please contact us at the email address above.

3. What Personal Data We Collect

We may collect and process the following types of personal data:

  • Identity Data: Name, date of birth, gender.

  • Contact Data: Email address, phone number, postal address.

  • Booking & Payment Data: Membership details, court reservations, coaching sessions, invoices, and payment information (processed securely via Padel Mates).

  • Usage Data: How you interact with our website, booking systems, and facilities.

  • Marketing Data: Your preferences for receiving updates and promotions.

  • CCTV & Media: Security footage on our premises and photos/videos from events (only with your consent where applicable).

4. How We Collect Your Data

We collect personal information when you:

  • Create an account or make a booking via Padel Mates.

  • Contact us by email, phone, or social media.

  • Sign up for membership, lessons, or tournaments.

  • Visit our club premises (where CCTV is used for security).

  • Opt in to receive marketing communications or newsletters.

Some of your data, such as bookings and payments, is collected and processed by Padel Mates on our behalf as a data processor.

For more details on how they handle your data, please review the Padel Mates Privacy Policy:
🔗 https://padelmates.com/privacy-policy

5. How We Use Your Data

We use your personal data to:

  • Manage memberships, bookings, and coaching sessions.

  • Process payments and provide receipts.

  • Communicate with you about bookings, cancellations, or updates.

  • Ensure safety and security on club premises.

  • Send newsletters or marketing materials (only with your consent).

  • Improve our services and member experience.

  • Comply with legal and financial obligations.

6. Legal Bases for Processing

We rely on the following legal bases to process your data:

  • Contractual necessity – to deliver the services you have requested.

  • Legitimate interests – to manage and improve club operations and security.

  • Consent – for marketing communications and event photography.

  • Legal obligation – to comply with applicable UK laws.

7. Data Sharing and Third Parties

We never sell or trade your personal data.

We may share limited data with trusted partners solely to provide our services effectively, such as:

  • Padel Mates – for online bookings and payments.

  • Payment processors – to complete transactions securely.

  • IT and website service providers – for hosting, maintenance, and communications.

  • Professional advisors – such as accountants or legal representatives.

  • Authorities – where disclosure is required by law.

All partners are required to protect your data and only use it for agreed purposes.

8. Data Retention

We will retain your personal data only for as long as necessary to:

  • Fulfil the purposes outlined in this policy.

  • Meet legal, accounting, and reporting obligations.

When no longer required, your personal data will be securely deleted or anonymised.

9. Your Data Protection Rights

Under the UK GDPR, you have the following rights:

  • Access: Request a copy of your personal data.

  • Rectification: Request correction of inaccurate data.

  • Erasure: Request deletion of your data (“right to be forgotten”).

  • Restriction: Limit how we process your data.

  • Portability: Request transfer of your data to another service.

  • Objection: Object to processing, including marketing.

  • Withdraw Consent: Withdraw consent for marketing at any time.

To exercise these rights, please contact us at info@pacepadel.co.uk.

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
👉 https://www.ico.org.uk/

10. Data Security

We apply strict technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, alteration, or disclosure.
Access to data is limited to authorised personnel and service providers only.

11. Cookies and Website Tracking

Our website may use cookies and analytics tools to enhance your browsing experience and understand visitor behaviour.
You can manage or disable cookies through your browser settings.
For more information, please see our Cookie Policy (if applicable).

12. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website, and the “Last Updated” date will be revised accordingly.

13. Contact Us

If you have any questions or requests about this Privacy Policy or your personal data, please contact:

Pace Padel Club
📍 Beech Ave, Taverham, Norwich NR8 6HP
📧 info@pacepadel.co.uk

Would you like me to create a matching Cookie Policy for your website next? It would make your site fully compliant with UK privacy law (especially if you use analytics, social embeds, or booking links via Padel Mates).

PRIVACY POLICY